AI in Customer Service: Faster and More Precise Answers
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Digital transformation has completely changed the way companies relate to their customers. One of the most notable revolutions has been the use of AI in customer service, a technology that allows for automatic, personalized, and efficient responses that significantly enhance the user experience.
In a world where immediacy is everything, providing quick, accurate, and 24/7 support is no longer an option: it is a necessity. And this is where artificial intelligence plays a key role.
What is AI in customer service?
AI in customer service involves applying technologies like chatbots, natural language processing (NLP), machine learning, and predictive analytics to manage interactions with users in a way that is automated yet personalized.
This means that, without the need for direct human intervention, AI can answer questions, guide customers through a process, resolve issues, and even anticipate their needs.
Advantages of using AI in customer service
The implementation of AI solutions in this field brings multiple benefits for both the company and the customer:
24/7 Availability With AI in customer service, your business can offer support 24 hours a day, 7 days a week. It no longer matters if the customer inquires at 3 AM or during a holiday: AI will be ready to assist.
Instant Responses Customers no longer have to wait minutes (or even hours) for help. AI provides immediate answers, improving the user experience and reducing frustration.
Personalization at Scale Thanks to data analysis and machine learning, artificial intelligence can tailor responses based on the customer's history, preferences, and behavior. This generates a more empathetic, albeit automated, customer service.
Reduction of Operational Costs Automating the first level of customer support allows companies to significantly reduce costs associated with customer service, as human agents can focus on more complex or delicate cases.
Greater Accuracy and Consistency AI systems are programmed to provide precise, up-to-date, and consistent responses. This minimizes human errors and ensures that the information conveyed is correct at all times.
How to Start Implementing AI in Your Customer Service?
The key is to identify the customer contact points that can be automated without losing quality in the experience. Then, design a solution that progressively and measurably integrates AI in customer service, with clear objectives: reduce response times, increase satisfaction, and optimize resources.
At Luini Creations, we accompany you throughout the process: from conceptualization to the complete integration of AI in your support flows. Always with a personalized, secure, and scalable approach.
AI in customer service is no longer a promise of the future, but a reality that is transforming the present. Implementing this technology in your business not only allows you to offer better service but also to gain efficiency, save costs, and retain your customers.
Adapting is the key to success, and now more than ever, having automated and intelligent support makes a difference. Are you ready to transform your customer service with artificial intelligence?
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You can exercise your data protection rights by sending a written request to info@luinicreations.com.
See additional information about data processing in our Privacy Policy.
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This text is a translation of the original Privacy Policy, which is available in Spanish at https://www.luinicreations.com/es/politica-de-privacidad ; in the event of any discrepancy or inconsistency between this translation and the original version, the Spanish version shall prevail.
Welcome to luinicreations.com ( hereinafter, "Website" ) owned by Luini Creations S.L.U. ( hereinafter, "Luini Creations" ).
For the purposes of this document, the term “Website” shall be understood to include any webpage or section thereof, domain, subdomain, or “Software as a Service” (SaaS) owned by Luini Creations.
Any individual, entity, or agent ( including, but not limited to, a natural person, legal entity, automated system, software programme, computer application, digital agent, bot, AI, or any type of device or mechanism ) who accesses, visits, browses, interacts with, uses, or otherwise engages with the Website automatically acquires the status of user ( hereinafter, the “User” ).
In compliance with the provisions of Regulation (EU) 2016/679, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, the “GDPR”), as well as Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, the “LOPDGDD”), we inform you that Luini Creations processes all personal data received or collected through different channels, forms, the Website, as well as by telephone, electronic or physical means, or any other digital or analogue medium, lawfully and transparently in accordance with the principles established by the GDPR.
Data Controller: Luini Creations S.L.U. , Calle Sants 228 2ª, 08028 Barcelona, Spain, C.I.F. B66950247 , registered in the Mercantile Registry of Barcelona, Sheet 499066, Folio 106, Book 45789 , 1st Entry.
Electronic means ( e.g. email, video calls, LinkedIn, WhatsApp )
Physical means ( e.g. business cards )
Telephone
Luini Creations processes personal data for the following purposes:
To handle, manage and respond to requests for information, enquiries and questions when the User contacts us through the channels provided on the Website ( e.g. forms ) or when the data subject contacts us through any channel, whether by telephone, electronic means ( e.g. email, video call, LinkedIn, WhatsApp ) or physical means.
To manage and maintain collaborative relationships with third parties ( including, but not limited to, suppliers, partners, business associates, collaborating entities, associations, professionals, self-employed workers ), for purposes of cooperation, coordination, research, joint activities, projects or initiatives of common interest.
To perform the contractual relationship that the client has formalised, including communication, technical support and invoicing; as well as the provision, management and maintenance of contracted services and/or products.
Where the individual has given consent, to send surveys or questionnaires to learn about their experience, opinions, interests or satisfaction regarding our products and/or services and the quality of service received. Such communications may be sent through any channel, such as via the Website, by telephone or electronically ( e.g. email, LinkedIn, WhatsApp ). The responses received will be anonymised so that they cannot be linked to the individual, in order to create statistical and/or analytical reports that allow us to draw conclusions about the use of our products and/or services, better understand our Users and clients, and improve our activity.
Where the individual has given consent, to send by electronic means ( e.g. email, LinkedIn, WhatsApp ) commercial communications related to our products and/or services.
To manage the receipt of CVs and job applications, as well as any personal data that may be generated as a result of participation in recruitment processes for job vacancies.
To comply with applicable laws, regulations and legal obligations affecting Luini Creations, for example in the accounting or tax domain.
For the aforementioned purposes, Luini Creations may process the following categories of personal data:
Identification and contact data ( e.g. name, surname, telephone number, email address ).
Commercial information data ( e.g. interests in specific products and/or services ).
Data related to the contracting of our products and/or services and the management and execution of the contractual relationship with the client.
Data necessary to comply with legal and/or contractual obligations.
Personal data will be retained and processed for as long as necessary to fulfil the purpose for which it was collected, and as long as consent has not been withdrawn or any of the rights established by current data protection legislation have not been exercised. Once the purpose has expired, personal data will be blocked for the applicable retention period depending on potential liabilities that may arise. Once that period has elapsed, the data will be permanently deleted.
Luini Creations has adopted appropriate technical and organisational measures to ensure the security of personal data.
Luini Creations will disclose personal data to those to whom it is legally obliged to communicate such data, in compliance with any applicable regulations or if required by a competent authority.
Furthermore, Luini Creations may engage partners or service providers for the provision of auxiliary or essential services who may access personal data as data processors. In such cases, Luini Creations will establish contractual clauses with these partners and providers to ensure that personal data is adequately protected in accordance with data protection regulations, and will only provide the minimum information necessary for the performance of the service.
Third Parties
The Website uses third-party components and may contain links to third-party websites and services.
The Privacy Policy of such third parties is independent of Luini Creations. Luini Creations cannot guarantee that third parties comply with data protection regulations and accepts no responsibility for the actions or Privacy Policies of third parties.
For information regarding the Privacy Policy of third parties, please visit their respective websites.
For example, if the User consents to the installation of all cookies, including those from third parties, Google Analytics cookies will be installed on their device.
The installation of Google cookies may involve, among others:
The processing of the User’s personal data by Google.
The processing of the User’s browsing and/or behavior data by Google.
The possible international transfer of User data by Google, including transfers to countries outside the EU.
For more information on Google’s Privacy Policy and how Google uses cookies, please visit the Google Analytics web pages.
The data subject has the right to obtain confirmation as to whether or not we are processing their personal data, to access such data, to request rectification of inaccurate data, to request data portability where permitted under data protection regulations, and to request the erasure of data when, among other reasons, it is no longer necessary for the purposes for which it was collected. In certain circumstances, the data subject may object to the processing of their personal data or request restriction of processing. Additionally, where processing is based on consent, the data subject may withdraw such consent at any time without affecting the lawfulness of processing based on consent prior to its withdrawal. Data subject rights include:
Right of access: to know whether their personal data is being processed and, where applicable, to obtain a copy of the personal data being processed.
Right to rectification: to obtain the correction of inaccurate personal data.
Right to object: to object to the processing of their personal data.
Right to erasure: to request the deletion of their personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Right to restriction of processing: to request restriction of the processing of their personal data under legally established conditions.
Right to data portability: to receive their personal data in a structured, commonly used and machine-readable format.
Right not to be subject to automated decisions, including profiling: to not be subject to a decision based solely on automated processing, including profiling, that produces legal effects or similarly significantly affects them.
The data subject may exercise these rights, where applicable, by sending a written request stating the reason for exercising the right through any of the following means:
By written request addressed to Luini Creations, Calle Sants 228 2ª 08028 Barcelona, Spain
For further information about these rights, please visit the website of the Spanish Data Protection Agency (www.aepd.es ).
Finally, we inform you that the data subject may contact the Spanish Data Protection Agency (www.agpd.es ) to lodge any complaint they deem appropriate arising from the processing of their personal data.
For information about Luini Creations, please refer to our Legal Notice; for information regarding the Terms of Use of the Website, please refer to our Terms of Use.
The Website uses both first-party and third-party cookies; for information about the use of cookies or to modify your settings, please refer to our Cookies Policy.
Luini Creations reserves the right to modify this Privacy Policy.
We recommend reviewing this Privacy Policy periodically, as the version in force at the time of use shall apply.
Last updated November 17, 2025.
This text is a translation of the original Cookies Policy which is available in Spanish at https://www.luinicreations.com/es/politica-de-cookies ; in the event of any discrepancy or inconsistency between this translation and the original version, the Spanish version shall prevail.
Welcome to luinicreations.com ( hereinafter, "Website" ) owned by Luini Creations S.L.U. ( hereinafter, "Luini Creations" ).
For the purposes of this document, the term “Website” shall be understood to include any webpage or section thereof, domain, subdomain, or “Software as a Service” (SaaS) owned by Luini Creations.
Any individual, entity, or agent ( including, but not limited to, a natural person, legal entity, automated system, software programme, computer application, digital agent, bot, AI, or any type of device or mechanism ) who accesses, visits, browses, interacts with, uses, or otherwise engages with the Website automatically acquires the status of user ( hereinafter, the “User” ).
We inform you that the Website uses “cookies” and/or other similar technologies (hereinafter, collectively referred to as “cookies”), which serve to store and retrieve data on the device used by the User to visit and use the Website ( for example, a computer, mobile phone or tablet ).
Cookies are files that are stored on the User’s device, to store and retrieve data and information about the User’s browsing habits. The term “cookies” encompasses both browser cookies and similar technologies, such as tracking pixels or web beacons, among others.
They help us, and third parties, to collect certain data about the User’s activities, which may later be updated and retrieved, and which may, in some cases, enable the identification of the User.
In general, these technologies may serve a wide variety of purposes, such as allowing navigation on the Website, storing settings and preferences, remembering login information, obtaining information about the device, browser or equipment, browsing habits or behaviour, visit duration, frequency and recurrence. The specific uses we make of these technologies are described below.
Although the same cookie may fall into more than one category, cookies can generally be classified according to their purpose as follows:
Technical and strictly necessary cookies : these enable the User to browse the Website and use its basic functions, such as ensuring security, authentication and access to secure areas, quick content loading, and storing browsing preferences during a session.
Analytics or measurement cookies : these allow the measurement of visits, creation of statistics, and analysis of User behaviour and Website usage. The resulting data serves as a basis for improving the Website.
Preference or personalisation cookies : these allow the storage of User preferences regarding the use of the Website..
Behavioural advertising cookies : these enable the display of personalised offers, content and advertisements
According to the entity managing the cookies, they may be:
First-party cookies : sent to the User’s device from a computer or domain managed by the Website owner from which the requested service is provided.
Third-party cookies : sent to the User’s device from a computer or domain not managed by the Website owner, but by another entity that processes data obtained through cookies.
According to the length of time cookies remain active on the User’s device, they are defined as:
Session cookies : collect and store data while the User is accessing the Website and are deleted once the session expires or the browser is closed.
Persistent cookies : collect and store data on the User’s device and remain accessible for a period defined by the cookie controller..
The Website uses both first-party and third-party cookies, including session and persistent cookies.
Third-party analytics or measurement cookies : Set by Google Analytics services.
Technical and strictly necessary cookies :
Name: PHPSESSID Owner: Luini Creations Expiry: Session Purpose: Native PHP cookie that enables the establishment and maintenance of a user session.
Name: lc-08115dfab7081f0231c08778222aa2e6 Owner: Luini Creations Expiry: 1 year Purpose: Stores and retrieves the User’s cookie preferences.
Third-party cookies and international data transfers
The Website uses third-party components and may contain links to third-party websites and services.
The Cookies Policy of such third parties is independent of Luini Creations. Luini Creations accepts no responsibility for the use of cookies by third parties, nor for the content or accuracy of third-party Cookies Policies.
For information on how third parties use their cookies, please visit their respective websites.
For example, if the User consents to the installation of all cookies, including those from third parties, Google Analytics cookies will be installed on their device.
The installation of Google cookies may involve, among others:
The processing of the User’s personal data by Google.
The processing of the User’s browsing and/or behavior data by Google.
The possible international transfer of User data by Google, including transfers to countries outside the EU.
For more information on Google’s Cookies Policy and how Google uses cookies, please visit the Google Analytics web pages.
By default, all cookies are disabled except for those strictly necessary for the Website to function properly.
When the User visits the Website for the first time, a notice appears with basic information about the use of cookies, requesting their consent for any non-essential cookies.
The User may consent to all cookies, including third-party cookies, by selecting “Accept all”, or refuse consent for all non-essential cookies by selecting “Accept only necessary”.
At any time, the User may enable or block non-essential cookies via the Cookie Settings window.
Withdrawing consent for non-essential cookies
The User may withdraw previously given consent for non-essential cookies via the Cookie Settings window by selecting “Accept only necessary”. If all cookies were previously accepted, third-party cookies may have been stored on the User’s device. These can be deleted from the browser settings or using the tools provided by the third party. Luini Creations shall not be held responsible for any consequences arising from the deletion of third-party cookies.
Managing cookies from your browser
Most browsers allow cookies to be managed by accepting or rejecting all cookies, or accepting only certain types. The procedure for managing and deleting cookies can be found in the integrated help function of your browser.
For information about Luini Creations, please refer to our Legal Notice; for information regarding the Terms of Use of the Website, please refer to our Terms of Use.
For information regarding the processing of personal data, including the exercise of the rights of access, rectification, erasure, objection, portability, and restriction, please refer to our Privacy Policy.
Luini Creations reserves the right to modify this Cookies Policy.
We recommend reviewing this Cookies Policy periodically, as the version in force at the time of use shall apply. If the User continues to use the Website after the new version is published, they shall be deemed to have accepted the new Cookies Policy.
Last updated November 17, 2025.
This text is a translation of the original Terms of Use, which is available in Spanish at https://www.luinicreations.com/es/condiciones-de-uso ; in the event of any discrepancy or inconsistency between this translation and the original version, the Spanish version shall prevail.
Welcome to luinicreations.com ( hereinafter, "Website" ) owned by Luini Creations S.L.U. ( hereinafter, "Luini Creations" ).
For the purposes of this document, the term “Website” shall be understood to include any webpage or section thereof, domain, subdomain, or “Software as a Service” (SaaS) owned by Luini Creations.
Any individual, entity, or agent ( including, but not limited to, a natural person, legal entity, automated system, software programme, computer application, digital agent, bot, AI, or any type of device or mechanism ) who accesses, visits, browses, interacts with, uses, or otherwise engages with the Website automatically acquires the status of user ( hereinafter, the “User” ).
We inform you that access to, visitation of, browsing, use, or utilisation of the Website is subject to the terms set out in these Term of Use. The User should be aware that certain products, services, content, or functionalities available on the Website may be subject to particular terms and conditions which, in the event of any discrepancy or conflict, shall prevail over these Term of Use.
We kindly ask the User to read these Terms of Use carefully. By accessing, visiting, browsing, using, or otherwise engaging with the Website and its materials, the User acknowledges that they have read and accepted these Terms of Use in full and without reservation. If the User does not agree with all or part of these Terms of Use, they must refrain from visiting, browsing, or using the Website.
Access to, visitation of, browsing, use, or utilisation of the Website by the User implies full and unconditional acceptance by the User of each and every condition incorporated into these Terms of Use. Consequently, each time the User accesses, uses, or enjoys any of the products, services, content, or functionalities, it shall be understood that they accept and are bound by the applicable specific conditions.
The User uses the Website at their own sole risk and is solely responsible for any infringement they may commit or for any damages they may cause or incur as a result of using the Website. Luini Creations shall be exempt from any and all liability that may arise from the actions of the User.
In general, Luini Creations does not monitor or supervise the information, data or materials that the User inputs, transmits or stores via the Website, nor does it control the use made of it by the User.
Consequently, Luini Creations shall not be held responsible for the use made by the User of the Website, nor for any data or materials the User inputs, manages or shares through the Website, nor for any damages, losses or incidents arising from such use.
Nevertheless, Luini Creations adopts, and will adopt where applicable, all necessary measures within its means to ensure the proper functioning and security of the Website.
The User acknowledges and expressly and voluntarily accepts that the use of the Website is carried out under their sole and exclusive responsibility at all times.
The User undertakes to comply with these Terms of Use, as well as with any special warnings or instructions for use contained herein.
Without prejudice to the commitments set out in the following clause, the User undertakes not to input, store or disseminate through the Website any content that infringes industrial and/or intellectual property rights or trade secrets of third parties, nor any content which they are not legally entitled to make available to third parties. For this purpose, the User declares that they are the holder of the rights over the content shared through the Website or that they possess the necessary authorisation.
The User agrees to make appropriate and lawful use of the Website, expressly refraining from improper or wrongful use, as well as from distributing information or using it to:
Carry out activities contrary to current regulations, to these Terms of Use, to morality, public order or accepted good customs, or for unlawful, prohibited or harmful purposes affecting the rights and interests of Luini Creations or third parties, including but not limited to intellectual property rights, copyright and privacy rights.
Use the Website, in whole or in part, in other private or commercial digital environments, or make any direct or indirect commercial use of the Website.
Alter, copy, download, modify, decompile, disassemble, reverse engineer, license, lease, sell, reproduce or imitate the Website, its contents, its underlying software, source code, or the products and services it offers.
Introduce, store, disseminate or transmit data, code or harmful components that may damage, limit or impair the Website or any product or service of Luini Creations or any third party, or that may impede or interfere with the normal operation and enjoyment of the Website.
Disclose, extract, reuse, forward or use in any way, in whole or in part, by any means or medium, any data, information or elements of the Website owned by Luini Creations without its prior express written authorisation and consent.
Luini Creations reserves the right to remove from the Website, or prevent the display of, any information or content shared by the User that infringes these Terms of Use. Likewise, Luini Creations reserves the right to exercise any other rights and legal actions available against the User, both in civil and criminal proceedings.
The User guarantees that the information, materials, contents or remarks (other than their own personal data) provided through the Website and the products and/or services of Luini Creations do not infringe third-party Intellectual or Industrial Property Rights or any other legal provisions.
Luini Creations has obtained the information and materials included on the Website from sources considered reliable.
However, despite having taken all reasonable measures to ensure the accuracy of the information contained therein, and without prejudice to this commitment, Luini Creations is not in a position to guarantee, nor does it guarantee, that the information of any kind collected or presented on the Website is accurate, complete or up to date. Consequently, Luini Creations expressly disclaims any liability for error or omission in the information contained on the Website.
Luini Creations reserves the right to modify, suspend, cancel or restrict, at any time and without prior notice, the content of the Website, links or information.
Under no circumstances shall Luini Creations, its directors, employees or authorised personnel be held liable for any damages, losses, claims or expenses of any kind, whether or not arising from the use of the Website, from information acquired or accessed through it, from operational failures or interruptions in service or transmission, or from line failures.
The Website uses third-party components and may contain links to third-party websites and services. Luini Creations accepts no responsibility for third-party websites accessed via links, nor for their content. Any use of links or access to a third-party website is undertaken at the User’s sole discretion and risk. Luini Creations neither recommends nor guarantees any information obtained by or through a link, and shall not be held liable for any loss, claim or damage arising from the use or misuse of a link, or from information obtained through it, including other links or websites, service interruptions or access failures, or attempts to use or access third-party websites.
Certain specific functionalities of the Website incorporate and utilise Artificial Intelligence ( hereinafter, “AI” ) operated by an external provider, whose intellectual property, technical operation, privacy policy, data protection and terms of use are independent of and unrelated to Luini Creations.
Where the User is able to interact with the AI through tools developed by Luini Creations that allow the input of text or other types of information, Luini Creations recommends that the User refrain from entering personal, sensitive or confidential data.
The use of such functionalities is voluntary and under the User’s exclusive responsibility, who must ensure they avoid sharing information that could identify them or cause harm or prejudice.
Luini Creations is not responsible for any use of the User’s data or information by third parties, nor for the content or accuracy of third-party privacy policies or terms of use. Furthermore, Luini Creations assumes no liability for any damage, loss or harm suffered or potentially suffered by the User, nor for any content the User accesses or is exposed to, nor for any decisions made or that may be made, directly or indirectly, as a result of using this technology, tool or functionality.
Luini Creations does not use information entered by the User to train or improve AI models.
All intellectual and industrial property rights, or any other rights, over the Website, its functionalities and content ( including information, texts, data, images, photographs, graphics, videos, multimedia content, designs, software, source code, distinctive signs, trademarks, databases, etc. ), including exploitation rights, are the exclusive property of Luini Creations.
Accordingly, Luini Creations grants the User a non-exclusive, non-transferable and non-sublicensable licence to use the Website, its respective functionalities, content and other available features. Said licence is subject to the remaining terms set forth in these Terms of Use and any other applicable terms or legislation. The User is only authorised to view the Website’s content and obtain a temporary copy thereof, intended exclusively for personal and private use on their own computer systems (software and hardware), with any transfer to third parties being expressly prohibited. Except as stated above, the User may not modify, copy, reproduce—whether wholly or partially—distribute, publicly communicate or make available to third parties any Website content without the prior express written authorisation of Luini Creations.
The User acknowledges and accepts that access to, browsing of, or use of the Website does not, under any circumstances, imply or grant any transfer or assignment of intellectual or industrial property rights—such as copyright, trademarks, designs or other rights—over the Website or any of its elements or functionalities, beyond the limited licence granted to the User under these Terms of Use.
Accordingly, the User is expressly prohibited from reproducing, transmitting, distributing, publicly communicating, making available, extracting, reusing, transforming or performing any act of exploitation, by any means or procedure, of the Website and/or any of its elements, except in cases where prior express written authorisation has been granted by Luini Creations.
The images on the Website represent, illustratively, graphical elements of products, services and projects created by Luini Creations.
The Website uses logos, images and elements from third parties under MIT/Apache/Creative Commons/free licences, whose intellectual property and rights belong to their respective authors and/or holders. By way of example, though not limitation: jQuery, HTML5 Placeholder jQuery Plugin, Fontawesome, Lhander ( http://www.Styleshout.com ), Reset - Normalize.css, AOS, Bootstrap, Magnific Popup, Waypoints, BootstrapMad.
Any illegality, invalidity or ineffectiveness of any clause contained in these Terms of Use shall not affect the validity and enforceability of the remaining provisions. The affected clauses shall be replaced or supplemented by other valid and lawful provisions that preserve the purpose of the replaced ones. The User expressly waives any claims for damages arising from such circumstances.
These Terms of Use shall be governed by and interpreted in accordance with the laws of Spain.
For information about Luini Creations, please refer to our Legal Notice.
For information regarding the processing of personal data, including the exercise of the rights of access, rectification, erasure, objection, portability, and restriction, please refer to our Privacy Policy.
The Website uses both first-party and third-party cookies; for information about the use of cookies or to modify your settings, please refer to our Cookies Policy.
Luini Creations reserves the right to modify these Terms of Use.
We recommend reviewing these Terms of Use periodically, as the version in force at the time of use shall apply. If the User continues to use the Website after the new version is published, they shall be deemed to have accepted the new Terms of Use.
Last updated November 17, 2025.
This text is a translation of the original Legal Notice, which is available in Spanish at https://www.luinicreations.com/es/aviso-legal ; in the event of any discrepancy or inconsistency between this translation and the original version, the Spanish version shall prevail.
Welcome to luinicreations.com ( hereinafter, "Website" ) owned by Luini Creations S.L.U. ( hereinafter, "Luini Creations" ).
For the purposes of this document, the term “Website” shall be understood to include any webpage or section thereof, domain, subdomain, or “Software as a Service” (SaaS) owned by Luini Creations.
Any individual, entity, or agent ( including, but not limited to, a natural person, legal entity, automated system, software programme, computer application, digital agent, bot, AI, or any type of device or mechanism ) who accesses, visits, browses, interacts with, uses, or otherwise engages with the Website automatically acquires the status of user ( hereinafter, the “User” ).
We inform you that access to, visitation of, browsing, use, or utilisation of the Website is subject to the terms set out in this Legal Notice. The User should be aware that certain products, services, content, or functionalities available on the Website may be subject to particular terms and conditions which, in the event of any discrepancy or conflict, shall prevail over this Legal Notice.
We kindly ask the User to read this Legal Notice carefully. By accessing, visiting, browsing, using, or otherwise engaging with the Website and its materials, the User acknowledges that they have read and accepted this Legal Notice in full and without reservation. If the User does not agree with all or part of this Legal Notice, they must refrain from visiting, browsing, or using the Website.
Access to, visitation of, browsing, use, or utilisation of the Website by the User implies full and unconditional acceptance by the User of each and every one of the terms incorporated herein. Consequently, each time the User accesses, uses, or enjoys any of the products, services, content, or functionalities, it shall be understood that they accept and are bound by the applicable specific conditions.
Luini Creations S.L.U. Address : Calle Sants 228 2ª, 08028 Barcelona, Spain C.I.F. : B66950247 Registered in the Mercantile Registry of Barcelona, Sheet 499066, Folio 106, Book 45789 , 1st Entry.
Luini Creations provides customer service and support to resolve any issue, enquiry, or requirement related to the operation or use of the Website.
The User may request technical assistance or additional information regarding the use of the Website through the contact methods provided on the Website itself, or by emailing info@luinicreations.com.
Luini Creations respects the rights of third parties and complies with applicable law. Likewise, Users of the Website are required to do the same.
If the User detects any technical incident in the operation of the Website, or the existence of errors, inaccuracies, or content contrary to applicable law or third-party rights, they may contact Luini Creations by emailing info@luinicreations.com.
For information regarding the Terms of Use of the Website, please refer to our Terms of Use.
For information regarding the processing of personal data, including the exercise of the rights of access, rectification, erasure, objection, portability, and restriction, please refer to our Privacy Policy.
The Website uses both first-party and third-party cookies; for information about the use of cookies or to modify your settings, please refer to our Cookies Policy.
Luini Creations reserves the right to modify this Legal Notice.
We recommend reviewing this Legal Notice periodically, as the version in force at the time of use shall apply. If the User continues to use the Website after the new version is published, they shall be deemed to have accepted the new Legal Notice.
The DX ecosystem
Designed for companies, businesses, and organizations that work with data, seek to extract value from it, or are looking to start doing so, we offer comprehensive support throughout the entire data lifecycle.
Visit our solution pages and discover how we can help you.